Terms & Conditions

Definitions

“Agreement” means any agreement to which these terms & conditions are incorporated.

“Package” means a collection of Services.

“Prices” means the Prices for the Services set out in order form or as otherwise notified to you.

“Services” means the Services to be provided by Synthela.com.

“You/Your” means the person or company who purchases Services from Synthela.com.

Duration and Renewal of Services

Services for which payment is required are only available on monthly basis. Unless you are on a contracted service.

Cancellations

When entering into a contract as a consumer (not in the course of conducting business) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 (“the regulations) allow you to cancel the Contract at any time within 14 days, beginning on the day after you receive written confirmation of our acceptance of your order. However, by placing your order for the Services, you agree to us commencing supply of those Services before the 14 days cooling off period has expired. As a result, you will not have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.

For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.

Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, or agreed by Synthela.com in writing prior to purchase, Services are not available on a trial basis. It is Your responsibility to ensure that the Services you purchase are suitable for your technical requirements.

You are entitled to cancel the services by submitting cancellation request using your online client interface no less than one day prior to the next payment date of that service. Once Synthela.com accepts your cancellation request you will be provided with written confirmation. Cancellation requests will not be deemed to have been received and accepted until we have issued our written confirmation to you.

Synthela.com reserves the right to cancel and/or suspend your services at any time without notice.

Fees and Payment

(a) Billing Policies. Certain aspects of the Services may be provided for a fee or other charge. If you elect to use paid aspects of the Services, you agree to our Pricing and Payment Terms available at https://Synthela.ai/pricing, as we may update them from time to time. Synthela may add new services for additional fees and charges, add or amend fees and charges for existing services, at any time in its sole discretion. Any change to our Pricing and Payment Terms shall become effective in the billing cycle following notice of such change to you as provided in this Agreement.

(b) No Refunds. You may cancel your Customer Account at any time; however, there are no refunds for cancellation. In the event that Synthela suspends or terminates your Customer Account or this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees for any portion of the Services, any content or data associated with your Customer Account, or for anything else.

Free Trials. We or our third-party service providers may offer free trials to a particular Service. We or our third-party service provider can automatically bill your payment method on the later of the day your free trial ends or the day you start your paid subscription, and on each recurring billing date thereafter, subject to Section 5(d). You will not receive a notice that your free trial has ended and that payment for your subscription is due. If you wish to avoid charges to your payment method, you must cancel your subscription prior to midnight Pacific Standard Time on the last day of your free trial period. If you cancel your subscription during a free trial, cancellation may be effective immediately.

Automatic Renewal of Subscription Fees. IF YOU SIGN UP FOR A SUBSCRIPTION, THE CORRESPONDING FEES AT THE RATE AS SET FORTH IN YOUR USER ACCOUNT AND/OR ON THE CHECKOUT PAGE WILL AUTOMATICALLY RENEW EVERY MONTH ON A CONTINUOUS BASIS UNLESS AND UNTIL YOU NOTIFY US THAT YOU WANT TO CANCEL YOUR SUBSCRIPTION. ANY NOTICE OF CANCELLATION MUST BE SUBMITTED ON YOUR SETTINGS PAGE OR IN WRITING AND SENT TO SUPPORT@Synthela.AI  AND WILL BE EFFECTIVE IN THE MONTH FOLLOWING THE MONTH YOU PROVIDE US NOTICE. YOU UNDERSTAND THAT UNLESS AND UNTIL YOU NOTIFY US OF YOUR CANCELLATION, YOUR SUBSCRIPTION AND ALL CORRESPONDING FEES WILL AUTOMATICALLY RENEW, AND YOU AUTHORIZE US OR OUR AUTHORIZED THIRD-PARTY PAYMENT PROVIDER (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO CHARGE YOU THE APPLICABLE SUBSCRIPTION FEES AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

Risk of Loss. All products that may be purchased from or via the Services are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Synthela. Title to products purchased on the Services, as well as the risk of loss for such products, passes to you when Synthela or our supplier delivers these items to the carrier.

(f) Payment Information; Taxes. We accept various payment methods through Stripe, including, without limitation, Mastercard, Visa, and American Express. By using the Services, you agree to be bound by Stripe’s Services Agreement available at https://stripe.com/us/legal. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Services at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

Payment

All Services and Packages must be paid for in advance in accordance with the specific provisions of that Service or Package. By signing up for a Synthela.com account You agree to commit to the contract for the fixed term. It is not possible to provide early payment and terminate the contract prior to the expiry of the fixed term.

Payment will be due on the basis of the Service and/or Package You have selected. If You have purchased Services on a fixed month basis then You will be required to pay on the payment plan You selected, paying in advance. Otherwise, payment will be required monthly in advance.

You will be invoiced automatically for the next pre-paid period on the basis of your current payment plan shortly before the expiry of the current pre-paid period unless You have cancelled the Services in accordance with cancellation procedure outlined in this document. Payment of the Price will be taken via the payment method specified within the control panel and will be non-refundable. In cases of failed payment, the invoice will become due and payable to Synthela.com in its entirety.

Synthela.com reserves the right to change the Prices and/or nature of its Services by giving You written notice of those changes. Notice of changes to Prices and/or Services will be given by e-mail to the e-mail address held in Your Synthela.com Account. If You have already purchased a particular Service, then the change in the Price or nature of that Service will only become effective when the Service reaches the end of its current term. You will be charged the new Price when the Service is automatically renewed at the end of the current term.

All payments must be made in GB Pounds, inclusive of applicable taxes.

You warrant that You are authorized to make payment using the payment card or facility You disclose to Synthela.com. In the event that You are not the named card holder, you acknowledge that You and the party who is the named card holder both accept Synthela.com’s Terms & Conditions and are jointly and severally liable for the payment of all Prices for which payment will be taken from the payment card. You will indemnify and hold Synthela.com harmless in the event that the cardholder or issuer declines any transaction for payments to Synthela.com, including all of Synthela.com costs in administering Your non-payment and obtaining payment of those Prices due.

Synthela.com reserves the right to suspend all Services until payment is received in full and all outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed on the account from the time it was established until Synthela.com accepts Your cancellation request. You are responsible for any additional costs incurred by Synthela.com in the collection of outstanding debt.

You are required to have a valid email address at all times, failure to do so may result in automatic suspension of Your account.

Payments processed by PayPal are subject to PayPal’s terms and conditions of Service, and Synthela.com makes no representations or warranties with respect to those Services.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to You via email shortly before or after the purchase or automated renewal transaction is completed.

If You fail to pay all Prices due, Synthela.com reserves the right to interrupt, suspend or cancel the Services to You. Such interruption, suspension or cancellation does not relieve You from paying all contractually obligated invoices to Synthela.com.

Please refer to Domain Registration Terms & Conditions including, but not limited to, the specific payment policies.

Any unused Credit notes on Your Account will be taken in payment of Your Service. Where the value of the unused Credit note is less than the total payment due, the remainder of the balance will be taken from the current payment method on Your account.

Chargebacks

If You withdraw any payments made via a bank, credit card,PayPalor Stripe account (a “chargeback”) Synthela.com will either defend such chargebacks directly with the card issuer or take appropriate steps to recover the original monies from You in addition to an administration fee for each inappropriate chargeback raised.

If a chargeback is made, Synthela.com reserves the right to immediately interrupt, suspend or cancel all services within your Account. Such interruption, suspension or cancellation does not relieve You from paying all contractually obligated invoices to Synthela.com.

Appropriate Service use

Synthela.com reserves the right to refuse Service and/or access to its servers and/or Services to anyone.

Synthela.com does not allow any content which breaches our Acceptable Use Policy to be stored on its servers. Synthela.com reserves the right to remove content from the Services or suspend the Services immediately where it reasonably suspects such content breaches the Acceptable Use Policy.

Synthela.com shall notify You if it becomes aware of any allegation that You breach the Acceptable Use Policy or Fair Use Policy.

Refusal of Service based on the content being contrary to our Acceptable Use Policy or Fair Use Policy is entirely at the discretion of Synthela.com.

Synthela.com reserves the right to move Your data to a different server with no prior notice.

You shall indemnify Synthela.com against all damages, losses and expenses arising as a result of any action or claim that the data, content and/or any other material breaches the Acceptable Use Policy or Fair Use Policy.

In the event that Synthela.com removes data or content from the Services and/or suspends Your site pursuant to Acceptable Use Policy or Fair Use Policy, and later reinstates such content and/or resumes the Services, You shall indemnify Synthela.com against all damages, losses and expenses arising as a result of any action or claim that such content and/or data and/or the Services Your site breaches the Acceptable Use Policy or Fair Use Policy.

Scheduled maintenance

To guarantee optimal performance on the servers, it is necessary for Synthela.com to perform routine maintenance. Such maintenance often requires taking Synthela.com Services off-line, typically performed during off-peak hours. Synthela.com will give You advance notice of maintenance requiring the Services to be taken off-line whenever possible by publishing notice on the Synthela.com website.

Support

We will endeavour to provide a continuous high-quality service. If You experience problems with Your Service, You should consult Synthela.com support website and search for a resolution to Your problem in Synthela.com Knowledge Base. You will also find Synthela.com support contact details in client area of Synthela.com website at https://www.Synthela.com/client/.

Please note we may require suspension of some of Synthela.com Services for short scheduled periods to carry out maintenance or repair to Synthela.com Services. Information concerning scheduled downtime is available on the Synthela.com support website, as are details of any interruptions to Synthela.com Services.

Reselling of Services

All Services are intended for use by the primary owner only, should you choose to resell, store or give away web-hosting Services to other parties You agree that such activity will be undertaken at your own risk. You also accept responsibility for ensuring that all end users abide by these terms of service.

Synthela.com accept no liability to you or any third parties for losses arising from the Reselling of services.

Synthela.com reserve the right to suspend access to the automated management facilities of the Reseller account including the API (Application Programming Interface) if a customer’s use is deemed to be affecting the platform for which Synthela.com delivers the Services.

Data

All data created or stored by You within Synthela.com’s applications and servers are Your property. Synthela.com shall allow access to such data by only authorized Synthela.com personnel. Synthela.com makes no claim of ownership of any web server content, email content, or any other type of data contained within the accountholder’s server space or within applications on Synthela.com’s servers.

Synthela.com maintains backups of its servers and infrastructure pursuant to its own archiving and business continuity procedures. In the event of loss of or damage to your data relating to actions made by You or on Your behalf you will not be given access to any data stored as part of these procedures.

In the event of loss of or damage to your data relating to a failure in Synthela.com systems or servers, Synthela.com will make reasonable commercial efforts to assist you in the restoration of your data, however You accept full responsibility for maintaining adequate backup copies of all your data.

You shall indemnify Synthela.com against all damages, losses and expenses arising as a result of any action or claim that the content or data of Your site or content or data accessed from or published as part of the Services infringes the intellectual property rights of a third party.

Passwords

It is the account owner’s responsibility to keep his/her password(s) confidential, and to change the password on a regular basis. Synthela.com is not responsible for any data losses or security issues due to stolen passwords or any passwords that You have intentionally or accidentally disclosed to any third party.

You accept full responsibility for any purchases or modifications made within your control panel by You or by third parties using your account password.

Your personal details

You warrant that the contact information that you provide to us on establishment of your account is correct, and that You accept responsibility for keeping this information up to date at all times. You agree that we may suspend access to your account and the Services if we reasonably believe that the information you have supplied is inaccurate.

Please note that whilst Your email is primarily used for billing purposes, Synthela.com reserves the right to email You information about its product offerings. You can unsubscribe from marketing communications within Your Synthela.com control panel.

Synthela.com will not provide any of Your personal information to other companies or individuals without Your permission unless required to do so by law. However, Synthela.com may need to provide Your name and delivery address to third parties that Synthela.com may use for the purposes of delivering specific Services to You (e.g. customer support). For more information about how Synthela.com will collect and use Your personal information please read Synthela.com’s privacy policy.

Disclaimers and Warranties

Synthela.com does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Synthela.com cannot guarantee to be able to replace lost data. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all Service interruptions caused by Synthela.com.

Synthela.com makes no warranties or representations that any Service will be uninterrupted or error-free. You accept all Services provided hereunder “as is” without warranty of any kind.

So far as permitted by law and particularly in respect of non-consumers, all implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including, but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded in relation to each of the Services to be provided hereunder to the fullest extent permitted by law.

For the avoidance of doubt, any use of the Services and/or any Package in the course of conducting business shall give rise to you being a non-consumer and the provisions of this Agreement affecting the statutory consumer protection you would otherwise be afforded as a consumer shall not apply.

Liability

Synthela.com shall not be liable for any loss or damage of whatsoever nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.

Synthela.com will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.

No matter how many claims are made and whatever the basis of such claims, Synthela.com’s maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by You for the Services in relation to which Your claim arises during 1 month period prior to such claim.

None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of Synthela.com, its employees or its sub-contractors.

Synthela.com shall not be liable for any interruptions to the Services or outages arising directly or indirectly from:

interruptions to the flow of data to or from the internet.

changes, updates or repairs to the network or software which it uses as a platform to provide the Services.

the effects of the failure or interruption of Services provided by third parties;

factors outside of Synthela.com’s reasonable control;

Your actions or omissions (including, without limitation, breach of Your obligations set out in the Agreement) or those of any third parties;

problems with Your equipment and/or third-party equipment;

interruptions to the Services requested by You.

Force Majeure

Synthela.com shall not be responsible for any failure to provide any Services or perform any obligation under the Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether involving the workforce of Synthela.com (or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication Services generally, or other similar force beyond its reasonable control.

Non-Waiver

The failure of Synthela.com to require Your performance of any provision shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by Synthela.com of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

Survival

The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither party shall be liable to other for damages of any sort resulting solely from terminating this Agreement in accordance with its terms, but each party shall be liable for any damage from any breach by it of this Agreement.

Notice

You agree that any notice or communications required or permitted to be delivered under this Agreement by Synthela.com to You shall be deemed to have been given if delivered by e-mail, in accordance with the contact information You have provided.

Governing Law

Except as otherwise set forth in the Domain Dispute Policy, Your rights and obligations and all contemplated by this Agreement shall be governed by Scots law and You submit to the exclusive jurisdiction of the Scotland Courts.

Legal Fees

If any legal action or proceeding, including arbitration, relating to the performance or the enforcement of any provision of this Agreement is brought by any party to this Agreement, the prevailing party shall be entitled to recover reasonable legal fees, expert witness fees, costs and disbursements, in addition to any other relief to which the prevailing party may be entitled.

Assignment

You shall not assign, sub-license or transfer Your rights or obligations under this Agreement to any third party without the prior written consent of Synthela.com However, in the event that Synthela.com consents to such an assignment, sub-license or transfer, then this Agreement shall ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.

Entire Agreement

This Agreement constitutes the entire Agreement between the parties and agreements are representations or warranties, express or implied, statutory or otherwise and no agreements collateral here to than as expressly set or referred to herein. This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth herein.

Amendment in Writing

We may update or amend these General Terms and Conditions, the Domain Registration Terms & Conditions including any technical specification relating to the Services and/or Package, the Acceptable Use Policy, Fair Use Policy, Privacy Policy and any information relating to the Services/Package from time to time to comply with law or to meet our changing business requirements. We will give You prior notice of any changes to the Agreement and You can choose to cancel the Services without penalty before the new terms affect you. Display of the modified terms and conditions shall be deemed to be notice to you. You also agree to review the terms and conditions regularly to ensure you are aware of any modifications.

Further Assurances

The parties shall execute such further and other documents and instruments and take such further and other actions as may be necessary to carry out and give full effect to the transactions contemplated by this Agreement.

Relationship of the Parties

Nothing in this Agreement shall be construed as creating an agency relationship, partnership or joint venture between the parties.

Joint and Several Obligations

If any party consists of more than one entity, their obligations here under are joint and several.

No Third-Party Beneficiaries

This Agreement does not provide and shall not be constructed to provide any third parties, with any remedy, claim, cause of action or privilege.

Severability

In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. Synthela.com will amend or replace such provision with one that is valid and enforceable, and which achieves, to the extent possible, the original objectives and intent of Synthela.com as reflected in the original provision.

Please note by signing up for any of our services you agree to be bound by all Synthela.com terms and conditions.

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